People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No problem -- they were sending a new cover. These are merely guidelines for measuring and do not guarantee your furniture will fit. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. People that come over say the room belongs in a magazine. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Can I pick up my merchandise at the distribution center? Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Worked with the design team to match new items from our previous purchases with another Arhaus store. To be added to our postal or email mailing list, sign up here. Simply amazing. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. You have successfully subscribed to our list. We ordered six leather dining room chairs. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. It's for sure my favorite furniture store in San Diego! I was thrilled with my order of outdoor patio furniture from Arhaus. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Debra answered all our many questions and offer good advice. This is total crap. Q Where is Arhaus located? work. All the dishes I paid full price for and I didn't get to use have since gone on sale. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? She has a flare and creative abilities which we appreciated. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. We discovered the Tahoe, which is even better. She help really helped me through the process. I had almost same bad experience as the folks put one star. They assist you in every part of the process. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I will continue to work with her on future projects. They sure asked me to pay for the furniture right away. A new customer service representative created another email to send to UPS. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Tricia one of the design consultants came to my home and helped me plan my buy. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. A 10% restocking fee will be applied. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. For as costly as the furniture the customer service is really bad. You know those sales people that just bug? The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! If it's your first time visiting this sign in page, you'll need to create a new account to continue. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. We had wonderful service and design consultation thanks to Rebecca Scott. Have bought several pieces in the past, but never again. You can also visit one of our stores. . Our delivery team is not permitted to install any electrical equipment or wall-mounted items. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Are all of your products available online? Information provided by various external sources. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. We have enjoyed a wonderful experience working with the team at Arhaus. May all benefit! It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Top flight experience over here. The cons: High prices. Bad experience all the way around. BEAUTIFUL FURNITURE STORE ! A 10% restocking fee will be applied. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. My favorite furniture store! She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Luckily for us, Alyssa, the store manager, took over our account. He offered different seating options to match the table within our budget. They said "we rarely get delays." A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Claim your profile to access Trustpilots free business tools and connect with customers. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Beautiful showroom but very unprofessional service. They did not put aside my chairs and I was told too bad because they no longer have them. We are extremely happy with the items we purchased -- top quality and beautiful style. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Ordered an expensive coffee table after seeing in store and online. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Sales rep did further investigation and it seems that my order has not been processed at all! They have gorgeous unique quality pieces at affordable prices. Key Responsibilities. I was hesitant since it was a floor sample. I chose new ones. Companies can ask for reviews via automatic invitations. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. re: order number 225510 Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. To be removed from our postal mailing list, unsubscribe here. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Even if you spend thousands of dollars you will not receive any support. Comenity Reviews. Love my Pearson Gallery bedroom set. They refunded Le the wrong amount and sent a bill! Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Just. I'd give this place zero stars if I could. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Thank you to Tricia and Michael for all of the help with our furniture purchases! The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Worst customer service Ive encountered. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! From looking at other recent reviews on various forums I'm not alone. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. We tried every possible method to inflate without, and it just. As for the actual collections at Arhaus--absolutely stunning, innovative and different. I am so thrilled with the guidance I received from Them. What a beautiful store! We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). It has beautiful furniture. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Some links on Slumber Search are referral links. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . The pros: Beautiful selection of unique, quality dining furniture. I was not told this at order time. Spent $13,000 on a custom leather sectional. The moment we walked in we knew this store fit our style. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Say what? Deceptive!! I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. So i called Daniel and told him about this and he said he will call me back. 11 reviews of Arhaus "LOVE THIS STORE. 60 days. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period.