Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Wednesday 2nd November 2022. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> These are repairs which need quick attention and don't need an inspection first. I have got this complaint, they monitor it and see it through to the end. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Gateshead. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. People really are our greatest asset at Gateshead Council, and we value every employee. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. These include re-fixing toilet seats and repairing minor leaks. You should report any damage to your local housing office. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Some work to your home is done as part of a planned maintenance or investment programme. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If we miss an appointment and we didn't contact you, please contact us. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. For further information please contact the Involvement Team by: Civic Centre My flat was repaired in time for my childs birth and I received rent refunds and compensation. You have the right to appeal if you don't agree with a decision to charge you for repairs. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". We will need to look at what has been damaged so please don't throw anything away. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Unfortunately, this job posting is expired. They should all be done. 4 0 obj Housing Disrepair Thank you so much. You can create a free account to post activities, services and promote organisation working in Gateshead. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. This makes sure that everyone is treated fairly. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. endobj We will pay compensation for damage which is our fault or our contractors' fault. % Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Some of these repairs need to be inspected before the repair can be done. We encourage our people to think differently, do the right thing and be innovative. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Gateshead Council aims to complete the backlog by late March next year. Well, theres so much on offer and heres just a few of the highlights! By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Connected Voice are collating information about support across Newcastle and Gateshead. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. We are Gateshead Council'sHousing Team. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The panel decides which services they review based on various criteria. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. You can also include claims for loss of earnings and care costs if necessary. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Youll be paid a competitive salary plus additional allowances where relevant. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? I have to tell you, this week I have had four complaints that have been going on for two years. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. To access this support or speak to an advisor, contact Business Gateshead today. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. However, our partners are continuing to deliver a series of . A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. We hope to reschedule these eventsat a later date. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Any resident with My Housing Account can access this service. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Request a FREE property inspection to find out how much your claim is worth. United Kingdom. Reporting repairs Home. This includes both small leaks and emergency repairs. If so, please keep reading as youre just what were looking for! Gateshead Council 4.0 . Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. East Ham Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. 182-184 High Street Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. This is commonly known as filing a compensation claim for despair against a housing association landlord. Call us on 0333 050 8887 to start the process or fill in the form. Office 3750 If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. The site has been designed with residents and local groups to ensure it is easy to use. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. <> Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Were delighted that you want to come and work with us. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Top Jobs in Gateshead, England. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We are Gateshead Council's Housing Team. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Read more about the Housing Capital Investment Programme. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Repairs update You can now report your non-emergency repairs. Please continue to be patient, as we are experiencing a high volume of phone calls. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Homepage for Gateshead Councils Benefits and Council Tax information Last week we successfully launched our new online system, with over 100 repairs reported in the first week. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. The report found the repair centre's ability to handle calls was deemed 'critically low'. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. : 50K - 53K. We would not replace all items, only the ones that are required. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead, England. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Repairs & Voids. about Our Customer Scrutiny Panel needs you! Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. E6 2JA. Our employees and contractors carrying out work will show you an identity card. This covers things like outside painting, replacement windows and annual gas servicing. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. endobj From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. London If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. All rights reserved. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Planned repairs usually need an inspection before work is done. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Council. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. We have guidelines on how long different repairs should take. There's also additional service charges from 115.85 a week, this cost is eligible . Wherever possible we will place the order immediately. As a council housing tenant, you are entitled to a good standard of living. %PDF-1.5 The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The team were very helpful and understanding of my dangerous situation. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. 0191 433 3174. housingadvice@gateshead.gov.uk. However, the contractor will not ask you for any money when they call. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. 27,852 - 30,151 a year. If this is not possible, we will replace with the items we hold in stock. Gateshead Thursday 26th January 2023. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Council tenants can also be offered evening appointments for repairs from 4:30pm. 3 0 obj Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. View details of your former and current tenancies including rent statements and repair. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. To keep up to date, why not follow us. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. :L+Ftc[Sdu|^Y^. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Do you want to work with us in helping to create spaces that are great to work and/or live in? You have the chance to buy up to 10 additional holidays per year. These are repairs which could cause injuries or further damage if they are not dealt with quickly. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Please ask your Neighbourhood Housing Team for details. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. You can also claim compensation for the damage that has been caused during repair work. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Our housing offices are currently closed to the public.