I do not mind if I have to waste my money with not high price items. Visited several Goodwill stores last week on my day off. It's up repairable since it is silk embroidered. I tried to explain, but the employee was rude and kept interrupting me. This Is Supposed To Help People Out, Comeon! Items must be returned to the location where they were purchased within 14 days. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. It doesnt take long to simply test the items you're selling to ensure that they are at least functional. I purchased some items on July 29th 2020. Talk about ripping your customer off. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. Your fitting rooms are closed so I can't try anything on. It just doesn't seem right that they come out ahead over my misfortune. Really no I meant numero uno zeros . This stuff is donated to you!!! Gave me a personal Store Credit to spend in all Goodwill. I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min. Granted, they do give 87% of their money In charitable donations, but that doesn't change the fact that the millionaire owner takes advantage of the community that donates and buys if they do not allow for mistakes made by employees and customers over products. Change your policies so they match what customers expect. They state very clearly that you wont get your money back as money but be able to use it for something else in the store. When donations are made to Goodwill a receipt is provided. You now give a gift card. I highly recommend not bothering to go to that particular goodwill store they give goodwill a bad name there for sure !!!!! Research charity donations & see where Goodwills profit goes. So I buy blind. It is not the customer fault you had 1000 of old television and. Is this fair since your stores were closed and we were quarantined? She didn't like them. And it not there stuff it other people thing that they give up so goodwill all I'm saying is TO GET YOUR POLICY RIGHT. They were for some family members. He also said it's printed on the receipt that clothes are not returnable which it is not. They claim they are not able to pull up my vip information to add the credit, so guess I lost $60 right away. I was in your store on Friday found some great bargains and I've known the return policy but the manager said there were no refunds all sales were final. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. You'll never see another penny from me ever ever again ! I was told there was a three 3 day limit in their return policy. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! Provides a Job Coach to work side-by-side with individuals teaching job skills and appropriate work behaviors. I felt so offended I didn't know how to react. I went to the store with the bag that still had the price tags attached and my original receipt. Need to train your managers and workers to be more pleasant and not so hateful. Goodwill and their employees are shady. Like others are saying. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. They should put notice of their refund policy on the door or by the check out register. Clothing may be returned within 5 days. The store does not provide a refund to your original payment mode. I USED to be a fan of GW. Goodwill stores are a haven for thrifters and those who just want to score a good deal. About Goodwill . I tried to return the items on Monday October 12, 2020. I purchased all of my family's clothes and would only return them if they did not fit after they tried them on at home. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. 7 days for laptops, PC supplies, and video games. Your email address will not be published. I also work in high end retail. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! To maintain the health and safety of shoppers and employees alike, there will be sanitization and social distancing policies in place to protect the health and safety of our guests and employees. Guess Not! Brought it home but it did not fit my iPad. Be VERY aware of purchases and the "in store" credit for exchanges with tags and receipt are not always honored. Goodwill, you can claim you are doing this to protect your employees all you like, but in reality, you are only hurting yourselves with this ridiculous new policy. No need to stop by and buy broken items only to be forced to get a store credit. And a FitBit Charge 2 for 30 ..that was supposedly newand won't work. I knew if he has to follow policy, just please do not show the words and action that you did not care about customers' money. Every 30 - 45 minutes, the crew will pull 20-25 tables with older merchandise from the floor and add 20 - 25 tables with new goods. I don't know how you price things, if you don't even know if it works. I will find someone else to wear them. Accepted returns must include purchase receipt and original Goodwill tag. I purchase 2 sets of dinner plates and 2 sets of matching salad plates for $9.00 each totaling $36.00 plus tax. Goodwill Industries International Inc., often shortened in speech and writing to Goodwill (stylized as goodwill), is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who have barriers to their employment. Never stepping foot in there or any Goodwill store again. Most employees cross board are fine. Add me to the list of people who will no longer support Goodwill for their bad business practices. I have admired GW for providing folks with limited means a shopping alternative. Thwy should make that clear when you are first purchasing. I purchased a tote bag at the Florin Road store yesterday. The woman was degrading rude and downright not a nice person. Head of Household. Dressing rooms still closed. 8. And now I cannot get a refund. The goodwill calculation would include deferred consideration of $188,679 being $200,000 x 1/1.06 1. I also have no problem with in store credit for a return. Ohio Valley Goodwill Industries. I go there, and he had lost the receipt! Stay away this place selling broken stuff but dont want to take responsibility for it. I just went to a Goodwill store in St. Louis Park, MN, a suburb of Minneapolis. Non-returnable items include Books, Jewelry,Watches, Records, Tapes, CDs & DVDs, Furniture, Ink, Software, Seasonal and discounted Items. Add to that the fact that a local store told me that because they are a "private company," they don't have to comply with the ADA regarding disability accommodations. If we don't love it and it fits we don't buy it. In how many days can we return the product? Similarly, sanitization of the store is done throughout the day at regular intervals. I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. 9. Love Goodwill, I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". or something for your MONEY Winston salem n c 27127. I looked around to see if there was anything else I wanted. Your website does not state that. So now I am stuck with $100 worth of pants that I can't wear and that will probably end up being re-donated, so they can turn around and sell them again. So they will accept clothes for profit but not refund to loyal customers? I purchased an electronic humidity/ thermometer at the store in Palmhurst, Tx. Goodwill really should put a sign saying when it's doing sales and no returns. Great Job Lumberton NJ store in working things out for this customer. Posted: 01-21-2014 Return & Exchange Policy All donated clothing and electronics may be exchanged or a store credit issued if returned to the store where it was bought with a proof of purchase within seven (7) days of purchase. goodwill, I returned two items ,paid 150 bucks for them and they never put the money back to my card. You should expect to see a major drop in clientele because, let's be honest, we are angry and fed up with your selfish changes! I had the tag AND the receipt with me SHOWING that I paid for it so saying it doesn't qualify for a return is BS. And he told me it was my choice to buy it. If the money was going to the underpaid staff rather than to increase upper managements' salaries, I would be inclined to donate. It's a recycle business. This was the store in Lexington, TN. Given the return policy of Goodwill, you will be asked to pay the courier temporarily. Please include this important piece of information in your return policy on line. I purchased this morning two charter club feather/down pillows still in their plastic bags with all marketing signs indicating the brand and everything.